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Frequently Asked Questions:

  • Q:What is the manual process?

A: Manual Process Procedures

  1. Please register with us on our website.

  2. Determine what vehicle(s) you are requesting. If you are unsure of what exact vehicle to request you can call the help desk at (855) 289-6572

  3. If you have the vehicle specifications or description from the manufactures web site, please fax them to (831) 480-8497 Attn: Jesse Cooper or Email: 

  4. We will then send you a vehicle description confirmation form, and give you a call to confirm you have the right vehicle selected.

  5. You will receive a quote that you can take to your governing body for approval; this will have your vehicle quote and specifications within it.

  6. Once approved please send PO via fax (831) 480-8497, email or mail to  490 Auto center Dr. Watsonville, CA 95076 Attn: Jesse Cooper.

  7. Once we receive your PO, a National Account Manager will place your factory order and contact you with your confirmation.

  8. We will arrange for your vehicles to be delivered to your location.

At any time feel free to call with any questions or changes that need to be made to your specifications. All changes must be requested prior to your vehicle being ordered. Once your vehicle is ordered with the manufacture, no changes can be made.

  • Q: How long does it take for my vehicle to be delivered?
    A: The typical order to deliver cycle is 10 to 12 weeks. Can be up to 16 weeks depending on the manufacture.

  • Q: Can I select my body company?
    A: Yes, please contact National Auto Fleet Group.

  • Q: Is OEM special paint available?
    A: Yes

  • Q: Will I receive a factory confirmation of my order?
    A: Yes, normally 7 to 10 days

  • Q: Can I track my order through the Original Equipment Manufacture?
    A: Yes

  • Q: Are special equipment options, paint and DSO’s available on National Auto Fleet Group orders?
    A: Yes

  • Q: How long after I receive my vehicles, do I have to pay for them?
    A: Up to 20 days, your normal payment cycle

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